Personal Phone Gateway (PPG) FAQs

1) What are the PC requirements to use the Personal Phone Gateway (PPG)?

Hardware
200MHz (or faster) Pentium compatible CPU
64MB of RAM
USB port
"Always on" Internet connection (DSL, Cable, etc.)

Software
Windows XP, 2000, ME, 98SE

2) Is the PPG easy to install?

Yes, put in the CD, install the application, plug in the PCI card (Note you will have to open your PC and plug in an add-on card). Full details are in the Installation page.

3) What is the Internet connection requirement for the PPG?

We suggest that you use an "always on" connection such as DSL, Cable modem etc. The PPG uses only a small amount of bandwidth. Calls can only be placed through your PPG when your PPG is connected to the Internet.

4) Can I use another application (apart from the InCall Phone Center) to place calls through my PPG.

You can only use InCall Phone Center to place calls through a PPG. The InCall Phone Center application has been tightly integrated with the PPG and this tight integration enables you to place and receive calls through Routers and Firewalls.

5) How long can I talk for when I place a call be through a PPG?

You can set your PPG for unlimited time. The demo PPGs are limited to 1 minute.

6) Can I limit the call time through my PPG?

Yes, you can limit the time a call is connected, you can also create user accounts and give then a total time limit for all of their calls.

7) Can I limit what numbers that can be called through my PPG?

Yes, you can select the numbers to which calls can be placed, other numbers will be blocked. More information is here.

8) How do I know what numbers have been called through my PPG?

When a call is placed through your PPG a small window will notify you of the call. In addition there is a log file with the time and date of each call.

9) Can I set up user names and passwords to prevent unauthorized calls through my PPG?

Yes, you have the option to create accounts with user names and passwords.

10) Can I block certain numbers such as 911, 411 etc.

All three digit numbers such as 911, 411 etc are blocked by default and calls cannot be placed to them.

11) Can my PPG be connected to a PBX?

Yes, if you want, you can set your PPG to automatically dial a 9 before placing a call. (Note, the connection to your PBX must be analog, if you can plug in a regular phone to your PBX and place a call, you can also plug in the PPG.

12) My phone line needs a special prefix to be dialed in front of numbers?

Yes, your PPG can be set to dial a prefix before the number called by the user.

13) Can my PPG share a phone line?

Yes, your PPG can share your main phone line or your fax line. PPG checks to see if there is a call in progress before placing a call.

14) Can I install my PPG in a PC that accesses the Internet through a Router?

Yes, your will need to make a small configuration change to your Router full information is in On LAN/Network page.

15) I use WinProxy to share the Internet access for my network, can I install PPG?

Yes, you can install PPG and use your PPG together with WinProxy.

16) I use ICS to share the Internet access for my network, can I install PPG?

Yes, you can install PPG and use your PPG together with WinProxy.

17) I use Microsoft Proxy Server to share the Internet access for my network, can I install PPG.

Yes, you can install PPG and use your PPG together with Microsoft Proxy Server.

18) Can I install PPG on a PC running NT4.0?

No, PPG needs to be installed on a system running Windows XP, Windows 2000, Windows ME, Windows 98.

19) Which ports need to be forwarded on my Router to support PPG?

Ports 1720 and 6667 need to be forwarded to the PC with your PPG installed. for more information, please click here.

20) What does the message "open port 6667" mean?

PPG has detected that port 6667 is not being forwarded to the PC in which PPG is installed. Please check that your Router, Proxy Server or ICS application is forwarding port 6667 to the PC with PPG installed. For more information, please click here.

21) How can I test my Internet connection to be sure it is set up correctly?

We have developed a test program called Connection Tester that will check your connection and create a log file that you can send to us to check.

22) I am able to place calls through my PPG from other PCs on my local Network (LAN) but I cannot place calls from a PC on the Internet?

It is most likely that you have a router/proxy Server configuration We have developed a test program called Connection Tester that will check your connection and create a log file that you can send to us to check.

24) During installation I am asked for an email address for my PPG - why?

You will be able to add your PPG to your Buddy List using the email address that you have chosen for your PPG. IMPORTANT you cannot use the same email addresses for your PPG and your USB Internet phone - they must be different.

25) How do I know that my PPG is running and ready to take a call?

You will have the PPG icon in your tray and a dialog box on your screen above the tray. To see what the icon, go to 'Place A Call Page' in step 6.