1)What are the PC requirements to
use the USB Internet phone and IP Phone Center application?
Hardware
200MHz (or faster) Pentium compatible CPU
64MB of RAM
USB port
Internet connection (dial-up, DSL, Cable, etc.) Software
Windows XP, 2000, ME, 98SE or 98
2)Is the IP Phone Center application easy to install?
Yes, very easy, put in the CD, install the application, plug in
the USB cable from your USB Internet phone - no tools required.
Full details are
here;
3)Is there a demo I can try out?
Yes, you can download a demo of the Phone Center from
here.
4)Can I use the USB Internet phone with other Internet Telephony
services?
Yes, you can use your USB Internet phone with all of the popular
services including Dialpad, Net2Phone, MediaRing etc. For help
with placing a web call please
click here.
5)What is IPC?
IPC stands for IP Phone Center, IP Phone Center is your "one
stop" application for placing the full range of Internet
Telephony calls.
Click here
for more information.
6)How do I place a call from my PC to another PC?
For help with placing a PC to PC call please
click here.
7)How do I place a call from my PC to a regular phone number?
You can place a call to a regular phone number using a Personal
Phone Gateway (PPG). For help with placing a call through a PPG
to a regular phone number please
click here.
8)How can I tell if my friend is on-line and I can place a call
to her/him.
When your friend is on-line and ready to receive a call the
light bulb next to their name glows yellow, if their bulb is red
they are already in a call. When they are off-line their light
bulb is gray.
9)Can I use my USB Internet phone to place free calls to US and
Hong Kong phone numbers?
Yes, we have demonstration Personal Phone Gateways installed in
the US and Hong Kong that you can place free calls through to
regular Hong Kong and US phone numbers. As these are
demonstration systems your call time is limited. With your own
PPG you can enjoy unlimited calls to any number anywhere in the
world.
10)Can I use the IP Phone Center application with other sound
hardware?
In order to ensure the very best call quality the IP Phone
Center only supports the CuPhone USB Internet phones. The
CuPhone USB Internet phones have been carefully designed and
optimized to provide the very best user experience, when
combined with the IP Phone Center application, you are assured
of the World's leading solution for placing and receiving
Internet phone calls.
11)Can I use the IP Phone Center application to place calls
through VoIP gateways?
Yes, a call to a VoIP gateway is called a static gateway call.
for more information please
click here.
12)My PC is behind a Router and a Firewall, can I still place
outbound calls using my USB Internet Phone and the IP Phone
Center application?
Yes, the IP Phone Center application implements advanced
techniques that enables calls to be placed out through all of
the popular Routers and Firewalls.
13)My PC is behind a Router and a Firewall, can I still receive
calls using my USB Internet phone and the IP Phone Center
application?
Yes, if you configure your router to forward port 6667 (also
known as IRC server) to the PC with IP Phone Center installed.
For more information on forwarding port 6667 please
click here.
14)I have multiple PCs on a local network (LAN) behind a Router
and a Firewall, can all of my PCs receive and place calls
simultaneously?
Yes, if you have a Personal Phone Gateway (PPG) installed on
your local network, all of your PCs can simultaneously place and
receive calls through your Router and Firewall. For more
information on how to configure your router to support the
Personal Phone Gateway (PPG)
click here.
15)Can I use Internet access through a dial-up modem to place
and receive calls?
Yes, we have developed a special mode that enables call quality
when using a dial-up Internet connection to be indistinguishable
from a broad band connection. For information on setting the IP
Phone Center for a dial-up Internet connection,
click here.
16)My friend is not listed in my Buddy List, how do I add
him/her?
For help on adding your friend to your Buddy List, please
click here.
17)How do I know what version of IP Phone Center is installed?
Right click on the IP Phone Center icon in your tray and select
about.
18)Why does the icon for IP Phone Center in the tray change
color?
The icon color for IP Phone Center will change depending on it's
status;
Yellow - ready to place and
receive calls.
Green - you are in a call.
Red - your USB Internet phone is
not plugged in.
19)My PC is unable to detect my USB Internet phone, what do I
need to do?
Try un-plugging your USB Internet phone, counting to 10 and
plugging it back in.
Check the PCs USB socket with another USB device.
20)Why is my IP Phone Center unable to contact the server?
Check you have Internet access by opening your browser.
The Buddy server is occasionally taken off-line for maintenance.
21)During installation I am asked for my email address - why?
Your friends will be able to add you to their Buddy Lists by
entering your email address.
22) Why couldn't I make a phone
call through regular phone after a long success of using it?
A: Your ITSP Account might have been used up. You need to
recharge your units in order to continue using. Email us at
sales or call us at (626) 912-0388.
You can use any email address
that you want provided that no other IP Phone Center or PPG user
is already using the email address that you entered.
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