Q: Do we have to pay extra fee for the Internet phone application?
A: No, you do not have to. You only have to pay your local telephone fee and your normal ISP service fee. If you are calling from IN-Call Dialup to Any Phone, you will need to purchase "ITSP" account from DSG Inc. or it's Distributors.

Q: What type of telephone service is required?
A: You only need the regular analog telephone line or your office analog PBX.

Q: How do I upgrade my IN-Call Dialup?
A: Please check the user's guide in chapter 7 for detail.

Q: Could I stop the upgrade before it is completed?
A: No, it may damage the IN-Call Dialup. Please disable the call waiting function before upgrading the unit.

Q: Do I have to have a PC for Internet phone application by using IN-Call Dialup?
A: No. You just connect to your regular phone and make the calling as usual.

Q: Do I have to have the IN-Call Dialup on both sides?
A: No, it is not necessary when you call from IN-Call Dialup to a regular phone. When you call from one IN-Call Dialup to another IN-Call Dialup, the long distance calling cost is free. When you call from one IN-Call Dialup to any phone, there will be a service fee charged by DSG Inc.

Q: How about the voice quality?
A: It is similar to the voice on the regular phone. The IN-Call Dialup is a 2nd generation VOIP with digitization and compression that is used to make clear calls. The voice quality will be affected when the Internet is very traffic or the quality of ISP or Telephone is no good.

Q: What are the requirements for the Internet service provider?
A: IN-Call Dialup works on most ISPs that support PPP protocol
world. Some ISPs such as AOL and Delphi do not support PPP and will not work.
*For International compatible ISP list, please contact DSG, Inc.

Q: Do I have any time limited to talk over the Internet?
A: No, you can talk as long as your ISP permits. Many ISPs have no time limit.

Q: How long do I have to wait after dialing out?
A: It will take you one minute or less. It depends on the condition of your ISP and telephone line. Once the device has been turned on, calls go through without delay.

Q: Could I talk to someone use other Internet phone software on
a computer?
A: Yes. Contact DSG Inc. for details.

Q: What is the LED indicator used for?
A: The LED will show the status during the operation. See Chapter 1 about the LED Indicator for details. It will also show the balance of the ITSP account every time user makes a call from one IN-Call Dialup to any phone.

Q: Do I have to turn the IN-Call Dialup off after use?
A: No, you can keep the unit on all the time. Once you turn it off, please allow 10-20 seconds before you turn it on again. This is to protect the device.

Q: What are the requirements for the IN-Call Dialup?
A: You should have a dial-up Internet account, a touch-tone phone, and analog telephone line. All necessary cables are included.

Q: How do you delete your User profile?
A: When you need to delete the User profile, just go to the system to modify profile, please use left arrow to delete until the first digit and key in the "," (by pressing the "*" button on the phone key pad.)

Q: What does Vtel number mean?
A: Anytime you see a Vtel number that is the ID number of the device. Each device will have one ID# and you may call other devices by using the ID number.

Q: Under the system requirement of in-call, I saw analog phone but in my country 95% uses digital telephone line . what effect is this going to have on the Machine? will it work with digital line?
Also our voltage ratings is 200-220v, what do you think?
A: Just test this. As long as the line you use connect to regular phone will ring, and then the box will work. Just try to Plug in the phone line with regular phone and see if the phone will ring when you call the line, if it rings, the VOIP box will work, it does not matter what the top layer is digital or analog.

Q:Is there any possibility for the ISP to block the In-Call server from their customers therefore In-call customers will not be able to use the device?
A:Sure, the top ISP can always block anything or anyway they want if there is no law against them. They always have firewalls and can eliminate all kinds of protocols or ports they want. If they blocked the ports In-call use, you will not able to use them.

Q:If the answer Yes, Is there any chance for us to get away from this problem. For example, changing the server IP address from time to time automatically?
A:Changing the server port from IP to IP may or may not work, it depend on how the top ISP blocks your computer. If they block it by IP address, then change IP will work. If they block it by ports on all the IP, then does not matter how you change the IP, it will not work. But usually they do not block the port unless there is a specific reason because they will get complain from other people who uses the ports for other purposes.