For support on Microsoft NetMeeting, please visit http://www.microsoft.com/windows/netmeeting/Support/default.asp

For FAQ's on Microsoft NetMeeting, please visit http://support.microsoft.com/default.aspx?scid=/support/netmeeting/faq/default.asp

1) I am getting an error saying "Gatekeeper time out"
a. Please check your E# and password and try again, if correct please contact DSG Inc. By calling (626) 912-0388 and ask for the network operations center.

2) I am getting an error saying "Gatekeeper refused to place this call".
a. Please check your phone number with proper country and area code.
b. Please check your E# number and try again.

3) Can I change my password?
a. No the password is fixed and stays with you permanently

4) Can I change my E# number?
a. No, you cannot change your E# number it is also with you permanently.

5) How do I place a call?
a. For calling international, please dial 011 + Country code + Area code + Number.
b. For calling local (USA), please dial 1 + Area code + Number.

6) How do I place a call using E# Number?
a. First, you need to obtain the other party's E# number in order to place the call. All the E numbers start with 8888 + phone number.

7) Can I place the call behind the Firewall?
a. Yes, you can place the call but you need to configure your Firewall to allow NetMeeting to place the call. You need tospecific ports for NetMeeting to place the call. Please see the NetMeeting FAQ's on how to configure Firewall.

8) The audio quality seems to be poor.
a. Please check your sound card settings.
b. Full-duplex versus half-duplex audio.
c. Please check your Microphone.
d. Network connection speed.
e. Check the audio compression method, you should set on Default.

9) What kind of IP address do I need to operate the USB phone.
a. You need a static IP or dynamic IP address
b. The USB phone cannot work with a virtual IP address

10) What if I have a router or proxy server in front of the USB Phone

A. The USB phone will not work in this configuration because it is a virtual
IP address.

11) Can I use the USB phone on an office network?

A. Only one user at a time can place a call.

12) My USB Phone dial pad does not work.

Please disconnect the USB phone and uninstall the USB drivers
and reboot your PC. After reboot please start the setup program again by putting the Installation program CD into the CD-ROM and
follow the instruction.

13) I get an error "There was no response from the Gatekeeper"
Please check the number and dial again, or contact the our Network operations center at .

14) How do I clear the numbers on Dial pad windows?
Click on the Dial pad window and click on the Clear button from
the USB phone.

15) Why can I not hear anyone during an audio conference?
A. Pease check your Audio device; you have to select USB Phone in
Net meeting.
B. Adjust your MIC volume.
C. The microphone or speaker is turned off in NetMeeting.
D. The microphone is not working or is not properly connected to
the sound card.
E. The volume is turned off or set very low, or the speakers are
not properly connected to the sound card.
F. Both participants are not using full-duplex.